POLICIES

Shipping & Payment

We ship within Canada using CanadaPost, and MC Dispatch. We do not ship orders outside Canada.
Estimated delivery times are for major urban centres. Rural and remote destinations my experience longer transit times.
We can only ship to registered / verified address(es) on your credit card or PayPal.
For in-store pick-up orders, payment is processed half upfront during order and remaining before shipping or at pickup.
Due to system limitations, some products may be oversold. If we are unable to fulfill an order, the order will be canceled and refunded at the purchased price (including the shipping fee and taxes) using the original method of payment. You will be notified by email once the refund is complete.

Warranty

TECHed OUT will help facilitate the return of defective product(s) to the manufacturer for repair or replacement at no cost to our customer with in the first year, unless otherwise specified.
For Refurbished and Clearance items this period is thirty (30) days, unless otherwise specified.
Warranty may be void for product(s) with excessive wear or used outside their intended purpose (i.e mining / farming). Warranty for Hard Drives / SSDs / Graphics Cards may be denied if parameters (Power On Hours, Terabytes Written, etc; ) exceed nominal usage during the warranty period.
Within this period TECHed OUT will facilitate the return of defective product(s) to the manufacturer for repair or replacement at no cost to our customer.
Some manufacturers may require customers to contact them directly for warranty support

Benefits of Purchasing with an In-Store Product Replacement Plan

Worry free product replacement service

With our In-Store Product Replacement plan simply bring the defective product to the nearest TECHed OUTalong with the original packaging and accessories. A technician will test it and confirm whether a replacement product is needed.
Replacements are new, not refurbished
With our IPR plan you get a new replacement product and not a refurbished product. This is an important difference from traditional warranty programs that only offer refurbished or reconditioned replacement products that tend to be more prone to failure.

Less down time

You get a new replacement for defective hardware during the IPR coverage period. This means instead of waiting weeks (typically) for a replacement from the manufacturer, you will have your IPR covered system, notebook, or parts back within 5 business days or less.

Your technology is protected from obsolescence

If your entire system is protected with the In-Store Product Replacement plan TECHed OUT will ensure that you have a complete working system in the event of a hardware failure. This means that if a component such as your motherboard were to fail, but the same CPU socket type is no longer available we will also replace the CPU with an equivalent one that will work in the replacement motherboard.

One-time cost is less than replacement cost

With IPR you pay only the one-time cost for the IPR plan which is far less than the cost of replacement and far less waiting. If you were to replace a component such as a video card without IPR you could pay hundreds to thousands of dollars for a replacement.

IPR is fully transferable

Your investment in IPR is transferable to the next owner of the product, giving long-term added value for resale and peace of mind.

Battery Life Protection NEW

With IPR, the battery capacity of your device is protected! TECHed OUTwill replace the product's original battery ONE TIME during the IPR coverage period if it fails to hold a 60% charge*.

*TECHed OUT reserve the right to replace the battery with a third-party battery if the original replacement battery is no longer available.

What's Not Covered Under IPR

An In-Store Product Replacement will only be provided for defective hardware. If your IPR covered computer system or notebook has a software issue such as a driver incompatibility, software corruption, viruses or other malware, a TECHed OUT service technician will restore your system to factory new condition at your nearest TECHed OUT. If data backup is required, requested and achievable an additional service charge will apply.

TECHed OUT does not warranty or guarantee any customer data due to the complexity and severity of intellectual property claims.
IPR does not cover physical damage (including liquid damage) or product abuse, nor does it cover products that have been altered or modified.
IPR does not cover the replacement of product(s) due to loss or theft.
IPR is not valid if any security seals or serial numbers have been removed, tampered or altered.
IPR is not valid for products with excessive wear or used outside their intended purpose (i.e mining / farming). IPR for Hard Drives / SSDs / Graphics Cards may be denied if parameters (Power On Hours, Tetabytes Written, etc; ) exceed nominal usage during the IPR coverage period.
Due to the nature of special order products they may take longer than 5 working days for replacement.

Returns & Exchanges

Returns & exchanges are valid within (15) days of original purchase date for most products unless otherwise specified.
Online orders may be returned within (15) days of receiving your order unless otherwise specified.
All gaming chair and table sales are final if product is opened. Return or exchange must be unopened and still in original packaging within (15) days of original purchase date.
Refund amount depends on inspection results, less shipping, and other discretionary fees.
Returns must be undamaged / unmodified and complete with all original accessories and packaging. Returns will not be accepted on items that are missing packaging or accessories or that have been physically altered, modified or damaged. TECHed OUT also reserves the right to refuse returns deemed to be an abuse of our return policy.
Returns / exchanges may be denied for products with excessive wear or used outside their intended purpose (i.e mining / farming). Hard Drives / SSDs / Graphics Cards will be tested to determine if parameters (Power On Hours, Terabytes Written, etc; ) exceed nominal usage within the return period.
Refunds by credit card can take between two and 90 days depending on the credit card issuer's refund policy, but normally take between five to ten business days.
Environmental levies may be charged where applicable.
Final Sales on all Software, Special orders, Custom Liquid-Cooling, Projectors, Projector bulbs, VR products, Cell Phones, Batteries, Bulk Cable Spools, Printers and Consumables such as ink/toner cartridges, printer heads, imaging units, 3D Printers and Filaments, canned air and thermal paste.
All opened headphones, earphones, and microphones are final sale. Return or exchange are only accepted on unopened products within (15) days of original purchase date.
Printers, Projector bulbs, Batteries, Bulk Cable Spools, Consumables such as ink/toner cartridges, printer heads and other items containing consumables will only be accepted for return or Exchange if unopened.
All bundled or bonus items must accompany returns or exchanges and must in an unused or unopened state.

Zero Tolerance Abuse

All Staff & Contractors and Clients are committed to providing a safe, secure, and respectful environment.

All other unacceptable conduct

Generally speaking, our zero-tolerance policy extends to all other conduct which can be considered unacceptable in nature. We strive to treat individuals with respect and professionalism in all interactions, and we expect and require the same in return. This includes conduct whether in person, by phone, in writing, or by voicemail.

Exemplary conduct which is unacceptable includes:

violence
intimidation
throwing or damaging property
inappropriate words
abusive language
disrespectful or demeaning language or conduct
discriminatory remarks
threats or threatening behavior
bullying

ACCESSIBILITY STATEMENT

TECHed OUT is committed to providing an inclusive online experience for all visitors. We believe that technology should be accessible to everyone, including those with disabilities. Our team is dedicated to ensuring that our website is user-friendly and accessible to individuals with diverse needs. If you encounter any accessibility issues or have suggestions for improvement, we encourage you to reach out to our accessibility coordinator for assistance.

Why Accessibility Matters

At TECHed OUT, we recognize the importance of web accessibility in ensuring that all users, regardless of ability, can navigate and interact with our site effectively. We are committed to implementing best practices and standards to create an inclusive online environment.

Our Accessibility Commitment

TECHed OUT adheres to the latest WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, striving to achieve a level of [A / AA / AAA - select relevant option] accessibility. Our website is designed to be compatible with assistive technologies, such as screen readers and keyboard navigation, to facilitate seamless interaction for all users. In our pursuit of accessibility, we have implemented various measures, including:

Utilizing the Accessibility Wizard to identify and address potential accessibility barriers
Ensuring proper language attributes and content order for improved accessibility
Establishing clear and consistent heading structures across all pages
Providing descriptive alternative text for images to aid users with visual impairments
Implementing color combinations that meet or exceed required contrast ratios
Minimizing the use of motion and animation to prevent distraction
Ensuring the accessibility of multimedia content, including videos, audio, and downloadable files

Declaration of Partial Compliance with External Content

Certain pages on our site may contain content from third-party sources, impacting the overall accessibility. We acknowledge partial compliance in such cases and are actively working to address any accessibility limitations.

Our Physical Accessibility Initiatives

In addition to our digital efforts, TECHed OUT is committed to fostering physical accessibility in our facilities and offices. Our physical locations are equipped with various accessibility features and services, ensuring that individuals with disabilities can access and utilize our spaces comfortably.

These terms and conditions may change at any time.